Refund policy

At [Statuvia], we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, our Return and Refund Policy provides detailed guidelines on how to return items and receive a refund. Please read the following policy carefully to understand our procedures and your rights.

Return Policy
Eligibility for Returns:

Items must be returned within 30 days from the date of purchase.
The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase or receipt is required for all returns.
Non-returnable Items:

Gift cards
Downloadable software products
Some health and personal care items
Return Process:

Initiate a Return: Contact our customer service team at [statuvia@gmail.com] to initiate a return. Provide your order number and the reason for the return.
Receive a Return Authorization: Our team will review your request and, if eligible, provide you with a return authorization number and instructions on where to send your item.
Ship the Item: Package the item securely and include the return authorization number. Ship the item to the address provided using a trackable shipping method. We are not responsible for items lost in transit.
Inspection and Approval: Once your return is received, we will inspect the item and notify you of the approval or rejection of your return.
Refund Policy
Eligibility for Refunds:

Approved returns will be processed within 5-7 business days after we receive and inspect the item.
Refund Method:

Refunds will be issued to the original method of payment used for the purchase.
If you paid with a credit card, the refund may take several days to appear on your account statement.
Partial Refunds:

In certain situations, only partial refunds are granted (if applicable). These include:
Items with obvious signs of use.
Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.
Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [statuvia@gmail.com].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [statuvia@gmail.com] and send your item to: [statuvia@gmail.com].

Shipping Costs for Returns
Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
In the case of defective or damaged items, we will cover the cost of return shipping.
Contact Information
If you have any questions about our Return and Refund Policy, please contact us:

Email: [statuvia@gmail.com]
Phone: [+358449814739]

By shopping with us, you agree to our Return and Refund Policy. Thank you for choosing [Statuvia]. We appreciate your business and are committed to providing you with the best possible shopping experience.